Terms & Conditions

The following terms apply to accessing and using this site. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are accepting the terms, conditions and disclaimers contained in this notice.

Purchasing

Purchasing from Pembroke Patisserie’s online store is a quick, easy and secure way to purchase Pembroke Patisserie products online. Products displayed in the online store page can be purchased through PayPal using Visa or MasterCard transactions. All credit card details are protected by PayPal and are not held by Pembroke Patisserie. You can cancel an order before it has been dispatched by emailing [email protected].

Use of Products and Services

The products and services available on the site, including any samples Pembroke Patisserie may provide to you, are for personal use only. Please contact us if you have a question regarding shopping on www.pembrokepatisserie.co.nz.

Pricing

All prices on pembrokepatisserie.co.nz are represented in NZD. All prices are correct at time of publication; however we reserve the right to alter prices for any reason at any time. All purchases are processed by PayPal.

Shipping and Delivery

All orders within New Zealand have a flat rate shipping of $5.50. Orders are shipped via NZ Post. Please note we can only deliver within New Zealand.

Delivery Times

Please allow 3-5 working days for delivery. For rural delivery please allow an extra 3-5 working days. Please note we will endeavour to dispatch your order the day it is completed, however delivery times may vary depending on postal transit services, natural disasters and other events beyond our control. As some products may be made to order occasionally this could take longer. If so we will be in touch.

Delivery Address

Please ensure that the delivery address you have entered with your order is correct. We cannot change the delivery address on the order once it has been dispatched. Pembroke Patisserie will not be responsible for orders that go missing when the customer has incorrectly advised us of their address. Should you enter the incorrect address, Pembroke Patisserie is not obliged to re-send the order to the correct address at our expense.

Security

www.pembrokepatisserie.co.nz uses the secure payment system hosted by Stripe to process online orders. You can read their full terms and conditions here.

Returns

Pembroke Patisserie hopes that you will love your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods, provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund. Pembroke Patisserie shall not be responsible for any damage whatsoever caused in the event that the goods are stored incorrectly or if the goods are in any way adapted or used in a manner not intended by or made known to us.

Please contact us by emailing [email protected] or by calling us on 0212 024 651 and we will organise the return for you. Please provide full details of the customer order number and the goods which are being returned. On receipt of the returned goods we will give you a refund of the amount paid for the goods. Refunds will be made against the original form of tender. Please note that the return costs will not be reimbursed. To improve our service please let us know the reason for returning any goods. Return the parcel to the following address:

Pembroke Patisserie
183a Aubrey Road
Wanaka 9305

Pembroke Patisserie cannot be held responsible for returned goods that do not reach our Returns Department. If you feel the goods you have received are faulty please contact us as listed above.

Use of the Service by You

Your right to use the service is personal to you. You may not authorise others to use the service and you are responsible for your own use of the service, the services content information and advice is free of charge (unless otherwise stipulated). However you are responsible for your own network and connection charges.

Privacy

Pembroke Patisserie never passes on, sells or distributes your information to anyone else. If you choose to join our mailing list we will email you with product news and other relevant information. At any time you can unsubscribe from our mailing list.

Right to Use Site and Content

This site provides information on an “as-is” basis. You must make your own assessment of the content suitability and services offered for your own purposes. You are solely responsible for actions taken based on information in and accessed via this site. While Pembroke Patisserie has tried to ensure the information on this site is complete and accurate, it does not guarantee such information will be so when you access it.

Links to Third Party Websites

www.pembrokepatisserie.co.nz may include links to third party websites that are controlled and maintained by others. Any link to other websites are not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites. Pembroke Patisserie does not guarantee, endorse or adopt the accuracy or completeness of content on any third party website. Pembroke Patisserie is not responsible for updating or reviewing content on third party websites. You use third party websites at your own risk.

Intellectual Property Rights

All information and content available on this site, including but not limited to Pembroke Patisserie’s name and logo, product images and descriptions, site design, text, graphics, images, trademarks, the selection and arrangement thereof are the property of Pembroke Patisserie. No part or portion of this site may be copied, sold or used in any manner without the written consent of Pembroke Patisserie.

Disclaimer

This web site provides general information about Pembroke Patisserie and their products, services and interests. It is prepared for this sole purpose. Pembroke Patisserie reserves the right to change, delete or move any of the material on the website at any time without notice. Pembroke Patisserie shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the service. This includes viruses alleged to have been obtained from the service, your use of or reliance on the service or any of the information or material available on the service, regardless of the type of claim or the nature of the cause of action.

Contact Details

If you have any queries regarding shopping online or the site content of www.pembrokepatisserie.co.nz please email [email protected]. Pembroke Patisserie reserves the right to update or modify these terms and conditions at any time. When changes are made, we will make the revised version available on this webpage and update the date below.

14th March 2015

Cake Ordering Policies

Cancellation policy

All our cakes are made especially for you, therefore once production is under way, we are unable to offer a refund for cancellations. The following cancellation fees apply at the discretion of Pembroke Patisserie.

Cancellation of orders with more than 48 hours’ notice may receive a 50% refund. Orders are taken on a first in first served basis and bookings can fill up fast. If you cancel your order in the production line, your order has taken a place in the production line that could have gone to another customer, which means we miss out on both orders.
Cancellations received with less than 48 hours’ notice will not be eligible for a refund. This is because we need to order ingredients or prepare components of the cake in advance which means there has already been ingredients and labour invested in your order.

We want you to be completely happy with anything you purchase from Pembroke Patisserie. If in the unlikely event you are unhappy with your cake, refunds requested due to quality of flavour will only be determined at the discretion of our staff and based upon a returned cake. Unfortunately, we are unable to provide a refund on a cake that has been consumed.

Should we be unable to fulfill your order for any reason, we will notify you by phone or email as soon as possible and you will receive a full refund.

Payment policy

We accept payment by cash, bank transfer or credit card. Payment must be made in full before an order can commence.

All purchases made through the Pembroke Patisserie online shop are final and by proceeding to checkout and entering your payment details you are agreeing to these terms.

Transportation

You are responsible for the safe transportation of your cake and Pembroke Patisserie does not accept responsibility for any accidents or damage that occurs once the cake has been collected. Please pick up your cake at the time specified on your order. We cannot give refunds if a mishap occurs in transit. All cakes will be packaged in a cardboard box. Do not place anything on top of the box. We advise that the safest way to transport your cake is to either place on the floor or in the boot of the car, ensuring it cannot slide around.

Allergens

We are proud to say we use only best, freshest ingredients and traditional baking methods. There is no skimping on the butter, eggs and cream here. All cakes are prepared in a kitchen which uses eggs, dairy, wheat, nuts, soy, seafood. We are unable to substitute ingredients and make no claims that any of our products are allergen free. We take your health seriously and understand that some ingredients in our products may cause an allergic reaction in some people, for this reason we cannot guarantee they are “free” from or “allergy friendly” because we use these ingredients throughout our kitchen.

Decorations

We’ve used our skills, experience and creativity to design and produce a range of cakes that are delicious, complete and decorated in a way we think makes our cakes appealing to look at and eat. We’ve done all the hard work for you! We cannot mix and match cakes, substitute ingredients, flavours, colours, add drips, drizzles, unicorn horns, superheroes, dinosaurs, sparklers, candles, grooms, brides or other unexpected decorations. Feel free to bling it up any way you like once you get it home!

Storage

Your cake is best stored in a cool, dark place. If your cake is stored in the fridge, bring the cake out about half an hour before serving to allow the cake to come up to room temperature before cutting.

Cutting your cake

We recommend you watch our instructional video as a guide on how to portion your cake to make the most out of your delicious investment. Link can be found here. (link to cake cutting guide video)

Leftovers

Store any left-over slices in an airtight container in the fridge. Cakes will keep in the fridge for up to four days. If you freeze the cake, cut it into slices first, wrap in cling film then freeze for up to one month.